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INSTITUTIONAL FEE POLICY

REFUND & CANCELLATION POLICY

Tuition Fee Refund, Cancellation and Franchise/Centre Responsibility

Last Updated: 17 September 2024 AISDO Official Policy
Fee Terms Summary
30-day request limit, 40% maximum tuition fee component & centre-level settlement.
100%
WITHIN 7 DAYS
Full Academic Tuition Fee Refund
40% MAX
8 TO 30 DAYS (PRO-RATA)
Tuition Fee Component Only
0%
AFTER 30 DAYS: NO REFUND
Strict Policy Applicable Nationwide
01

Tuition Fee Refund

Students who discontinue or cancel their course may be eligible for a refund of the tuition fee only, subject to the timeframe and conditions mentioned below:

  • Within 7 Days of Admission / Enrolment: The student is entitled to 100% refund of the academic tuition fee upon submission of a formal refund request.
  • Between 8 to 30 Days of Admission / Enrolment: The refundable tuition fee component shall be calculated on a pro-rata basis, with a maximum cap of 40% of the applicable tuition fee.
  • After 30 Days of Admission / Enrolment: No tuition fee refund shall be payable under any circumstances (0% refund).

02

Refund Period & Slabs

Refund eligibility is strictly governed by the timeframe elapsed from the date of admission/enrolment as detailed below:

REFUND REQUEST PERIOD APPLICABLE REFUND
Within 7 days from admission / enrolment
Request submitted within 1st week of admission
100% TUITION FEE REFUND
Full 100% academic tuition fee component is refundable.
8 to 30 days from admission / enrolment
Request submitted between 2nd and 4th week
Pro-Rata Refund (Max 40%)
Eligible tuition fee refund, subject to the applicable pro-rata calculation and maximum refundable tuition fee component of 40%.
After 30 days from admission / enrolment
Request submitted beyond 30 days
NO REFUND (0%)
No refund of any fee component shall be payable under any circumstances.

03

Pro-Rata Refund Calculation

For refund requests submitted between 8 to 30 days of admission, the eligible tuition fee refund shall be calculated on a pro-rata basis according to the elapsed duration of classes/services, subject to the maximum cap of 40% of the tuition fee.

If a refund request is made within the initial 7 days, 100% of the tuition fee component is refunded without pro-rata deduction.

TUITION FEE (Considered)

Only the academic tuition fee component is considered for pro-rata refund assessment up to a maximum cap of 40%.

OTHER FEES / CHARGES (Excluded)

Registration, study kit, lab, exam, certificate and administrative charges are strictly non-refundable.


04

FRANCHISE / CENTRE RESPONSIBILITY

FRANCHISE / CENTRE REFUND RESPONSIBILITY

Any eligible refund relating to an admission made through a Franchise / Centre shall be handled and settled solely by the concerned Franchise / Centre.

For students enrolled through an authorized Franchise / Centre, the responsibility for processing and settling any eligible student refund rests solely with the concerned Franchise / Centre.

The Head Office shall not be responsible for making or settling student fee refunds for admissions made through a Franchise / Centre.


05

NO DIRECT REFUND FROM HEAD OFFICE

Where the student fee has been collected by a Franchise / Centre, the Head Office will not directly refund the fee collected by that Franchise / Centre.

Any eligible refund claim must be raised directly with the same Franchise / Centre from which the admission was made.

06

NON-REFUNDABLE CHARGES

The following charges shall be non-refundable under all circumstances, where applicable:

Admission / Registration Charges
Examination Charges
Study Material Charges
Student ID Card Charges
Certificate / Document Charges
Administrative / Service Charges

Only the eligible tuition fee component shall be considered for refund under this policy.


07

REFUND REQUEST

Students wishing to request a refund must contact the Franchise / Centre from which the admission was made.

The refund request must be submitted within the prescribed 30-day period.

The Centre may require the following verification details:
  • Student Full Name
  • Registration / Admission Number
  • Course Name & Admission Date
  • Official Fee Receipt / Proof of Payment
  • Written & Signed Refund Request Application
  • Bank Account Details (where refund is processed digitally)

08

REFUND PROCESSING

After verification of the student's admission and payment records, the concerned Franchise / Centre shall determine the eligible refund amount in accordance with this policy and process the refund through the applicable payment method.


09

NO REFUND AFTER 30 DAYS

CRITICAL POLICY CONDITION: NO REFUND AFTER 30 DAYS

No tuition fee refund shall be available after 30 days from the date of admission/enrolment.

For admissions made through a Franchise / Centre, the Franchise / Centre is solely responsible for any eligible refund, and the Head Office shall not be liable for such refund.

10

POLICY ACCEPTANCE

By completing the admission/enrolment process, the student acknowledges that they have read and understood the applicable refund and cancellation terms.
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